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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 119
Operations

Which chains have the most accurate to-go orders—and which ones don’t?

The latest Technomic consumer data reveals how restaurant brands are doing when it comes to the accuracy of off-premise orders.

Leadership

El Pollo Loco hires Starbucks vet as COO

Miguel Lozano is the chicken chain’s third C-suite hire in the past 12 months.

Operations

The Culinary Institute of America goes experiential with its latest teaching restaurant

Savor, the 11th and latest teaching restaurant from the Culinary Institute of America (CIA), hits on one of the restaurant industry’s key trends in full-service dining: making the meal an immersive experience.

Operations

3 big changes coming to Starbucks

The coffee giant seeks to reimagine the "third place," debut compostable cups and more.

Technology

Starbucks invests $100M in new fund to fuel food and retail startups

Valor Siren Ventures is managed by a firm that has previously invested in Tesla, SpaceX, Eatsa and other high-tech companies.

Technology

Starbucks revamps its rewards program

The loyalty app, which has 16 million active users, will feature more ways to redeem points.

Leadership

Head of Starbucks’ Roastery and Reserve concepts to take a sabbatical

Cliff Burrows, group president of Siren Retail, has been with the company for 18 years.

Leadership

Restaurateur Kimbal Musk to leave Chipotle’s board

Joining the fast-casual chain’s board are the former CFO of Starbucks and a former Comcast exec

Operations

Noodles & Co.: Bomb cyclone forced 1-day closure of 60 Colo. stores

The chain, which reported 4% comps growth in Q4 but fell short of expectations, is increasingly shifting to an off-premise focus.

Technology

Burger King adds a coffee subscription program

The app-based BK Cafe Subscription costs $5 a month and entitles users to one small brewed coffee per day.

Emerging Brands

Walk-On’s team to launch a fast-casual slider concept

Smalls Sliders, backed by a group including NFL star Drew Brees, is scheduled to open its first unit this summer with dreams of national expansion.

Operations

What’s the ‘secret’ behind Shake Shack’s growth strategy?

The brand has “infinite scale,” according to its CEO, but there’s one thing holding back its growth.

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