Heather Lalley

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What’s the ‘secret’ behind Shake Shack’s growth strategy?

The brand has “infinite scale,” according to its CEO, but there’s one thing holding back its growth.

Buffalo Wild Wings pushes on-premise traffic in new March Madness campaign

The casual chain’s ad play, the first with its new creative agency, includes custom-built stools for NCAA basketball fans who’ve recently had vasectomies.

Operations

Del Frisco’s shutters units and slows planned openings

The restaurant operator, still eyeing a possible sale, saw same-store sales growth of just 0.1% in Q4.

Operations

El Pollo Loco paid $36M in Q4 to settle lawsuits

The chicken chain’s stock fell more than 16% Friday on the news.

Marketing

Why your chain needs a brand bible

Restaurant marketing experts detail why it's necessary to create a brand toolkit and how to craft one.

Technology

MOD Pizza debuts rewards program with pay-it-forward twist

The chain’s first loyalty program lets diners donate their rewards to help fight childhood hunger.

Marketing

3 exec shifts reshaping chain marketing departments

Bojangles’, Church’s Chicken and Smoothie King are shaking up their marketing departments.

Operations

Mario Batali will exit his restaurant company

The famed chef-restaurateur is being bought out of the Batali & Bastianich Hospitality Group a year after sexual-harassment claims against him became public, according to a media report.

Operations