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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 138
Leadership

Eggs Up Grill hires former TGI Fridays exec as CEO

The regional breakfast-lunch concept gears up for expansion by tapping Ricky Richardson for its top post.

Emerging Brands

The keys to becoming a top growth chain?

Build a foundation of people and culture, and success will follow, say emerging chain leaders.

Operations

Which restaurants do consumers deem the least clean?

New Technomic data reveals which brands diners called “dirty,” “greasy” and “filthy.”

Workforce

Starbucks expands health benefits for transgender employees

The new benefits include procedures that were not previously covered and had once been considered cosmetic.

Operations

4 big roadblocks that lie ahead for Starbucks

From changing consumer trends to a massive leadership shift, here are the coffee giant’s pain points in coming years, according to its president.

Operations

6 U.S. restaurants make the World’s 50 Best Restaurants list for 2018

Eleven Madison Park, which took top honors last year, fell to No. 4 on this year’s ranking.

Operations

Lettuce Entertain You Enterprises becomes the latest operator to ditch plastic straws

The company, which runs 120 units, will switch to biodegradable options this fall.

Operations

Starbucks plans to close 150 units in the next year

The coffee chain announced plans to slow growth, signaling its worst-performing quarter in nearly a decade.

Consumer Trends

Survey: Millennials are terrible tippers

Some 10% of millennial diners say they never leave gratuity when dining out.

Marketing

From IHOP to IHOb: Just how big was the chain’s name reveal?

At a high point, 86,000 tweets per hour mentioned IHOP’s burger launch.

Operations

Seattle repeals big-business tax after opposition from Starbucks and others

Pressure from the coffee company, Amazon and others killed the tax, which would have funded anti-homelessness initiatives.

Operations

In-N-Out temporarily closes Texas units over bun quality

The chain said a recent shipment of burger buns did not meet its standards.

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