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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 140
Leadership

Howard Schultz to leave Starbucks

The announcement, which Schultz made in a memo to employees today, is likely to stoke speculation that the Starbucks chairman will run for the presidency of the United States.

Marketing

6 of the summer’s wildest restaurant promotions

From branded pool floaties to matzo ball soup subscriptions, here’s what restaurant marketers are unleashing now.

Leadership

Torchy’s Tacos taps restaurant industry vets for executive roles

The fast-casual chain pushes for growth by adding finance and operations officers.

Operations

Restaurant brands should consider their restroom policies, experts say

In the wake of Starbucks’ racial-bias controversy, some say operators should develop procedures concerning store use.

Operations

Which 5 restaurant brands have the most room for improvement in off-premise?

Just-released Technomic data shows which chains have the greatest consumer satisfaction gap between dine-in and at-home occasions.

Operations

Greene Turtle does away with plastic straws

The sports bar chain joins other restaurants in moving to biodegradable straws upon request.

Technology

Just how popular is Starbucks’ mobile pay?

More popular than any other pay-by-smartphone app, according to a recent survey.

Operations

Starbucks releases details on racial-bias training agenda

Some 175,000 employees will participate in the four-hour, video-based curriculum when 8,000 U.S. stores shutter Tuesday afternoon.

Leadership

Jimmy John’s makes new hires in the C-suite

The sandwich chain has named new development and marketing officers.

Operations

Chipotle to move its headquarters to Southern California

The move, which comes just months after the hiring of a new CEO, will impact some 400 workers in Denver and New York.

Operations

The top 8 marketing and operations takeaways from the 2018 National Restaurant Association Show

Restaurant brands shared how they're maximizing operations and making the most of marketing dollars.

Operations

Starbucks: Anyone is welcome in our ‘third place’ cafes

After its racial-bias controversy, the coffee chain expands its bathrooms-for-all policy to include all parts of its stores.

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