Continue to Site >>>

Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 32
Leadership

Chili’s owner hires James Butler as new supply chain chief

Butler, the latest addition to Brinker's revamped C-suite, previously managed the supply chain at KFC for Restaurant Supply Chain Solutions.

Technology

Grubhub drops delivery fees for restaurants using direct-order tool

The end of the $1.99 charge is one of three updates to Grubhub Direct. The company hinted at more to come.

Marketing

Restaurant loyalty outgrows the point system

Rewards programs are becoming more sophisticated, with things like badges, tiers and targeted offers garnishing the simple promise of free food.

Technology

Restaurants are growing frustrated with their payment processors

Operators' satisfaction with their providers fell more than any other industry last year, according to a survey by J.D. Power.

Leadership

Buffalo Wild Wings promotes Tristan Meline to CMO

Meline has been the chain's VP of brand management since September 2021. He replaces Rita Patel, who became CMO at sister brand Arby's.

Technology

DoorDash, Roku partner to allow customers to order food from their TVs

Wendy’s will be the first restaurant featured in new “shoppable ads.” Roku users can also get six months of free DashPass.

Technology

A California pizza parlor got a high-tech makeover, and business is booming

Owner Andrew Simmons turned his aging restaurant into a laboratory. The results: Lower prices, fewer workers and a line out the door.

Technology

Why Newk’s Eatery is using robots to answer the phone

Its restaurants were struggling to handle the volume, so the chain turned to AI for help.

Consumer Trends

Americans say they’re ordering less delivery

Consumers say inflation is causing them to cut back, according to a survey by Personal Capital. But other measures show demand has been steady.

Leadership

Red Robin hires Brian Sullivan as culinary chief amid menu revamp

Sullivan was the longtime top chef at California Pizza Kitchen, where he worked with Red Robin CEO G.J. Hart.

Financing

Maggiano’s sales soar with help from a booming to-go business

Off-premise sales are up 81% compared to before pandemic, and they are highly incremental, executives said.

Financing

Chili’s to push value with first TV ads in more than 3 years

With sales (and prices) on the rise, the chain is turning its attention to traffic by promoting a $10.99 meal deal.

  • Page 32