Jonathan Maze

Editor-in-Chief

Articles by
Jonathan Maze

Page 99
Operations

Tim Hortons U.S. is the latest to try a seatless prototype

The company unveiled a 900-square-foot drive-thru-only location among its new designs, which also include a larger version with a 24-seat dining room.

Leadership

Starbucks is apparently targeting an outsider to be its next CEO

Interim CEO Howard Schultz told the Wall Street Journal that he isn’t a candidate for the permanent job. But anybody who takes the position will operate under his considerable shadow.

The Bottom Line: The owner of Steak n Shake, who has tried and failed repeatedly to get on the Cracker Barrel board or get it to pay a higher dividend, wants Sandra Cochran replaced.

The company’s four-lane “Defy” concept is getting ready to open and could revolutionize the fast-food drive-thru. But that is only part of the story.

The company’s promotion, offering 50% off pizzas ordered online, is returning this week after a pandemic hiatus.

The Bottom Line: The fast-food operator bought the fast-casual burger chain in 2020, just before the world changed. But CEO David Gibbs says the concept has been its “biggest success story.”

The industry added another 46,100 jobs last month, according to new federal data, but remain 700,000 short of pre-pandemic levels.

The company said it has engaged a third party to conduct the assessment, appearing to stop short of the audit shareholders narrowly voted to approve last month.

The Bottom Line: The Mexican chain started running out of supplies two weeks after the product’s reintroduction. The shortage says much about modern supply chain issues, and marketing.

Median pay for the top executives at publicly traded restaurant chains rose 18% last year, echoing broader trends while the industry’s sales recovered.

The Bottom Line: The fast-food restaurant of the future is coming quickly through small changes that are evolving the business into one focused more on production and efficiency.

A Deeper Dive: Jim Balis, managing director with CapitalSpring and CEO of the operator Sizzling Platter, joins the podcast to talk about the best strategies for dealing with rising labor and food costs.

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