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Kelly Killian


Articles by
Kelly Killian

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3 ways off-premise will evolve

Operators at the Restaurant Leadership Conference wrestled with the dizzying array of third-party delivery services, while weighing how off-premise may continue to shift and change.


13 weirdest customer draws at restaurants

See what passes as entertainment at restaurants these days.

A look at the forces poised to shake up the restaurant business for the next decade and beyond.

Professional athletes are turning a page on the restaurant-running playbook of the past, taking better-calculated risks, having a hands-on role in operations and applying legit strategies even seasoned restaurateurs would endorse.

Is a restaurant a restaurant if merriam-webster.com doesn't say it's so? some of the Future 50 chains barely fit the traditional restaurant description.

Despite this push to make America’s chains great again, operators still are fighting to unshackle themselves from the notion of a one-size-fits-all model.

Watch the bartender at this high-end steakhouse deliver "eatertainment" with a tableside martini demo and a tale.

From the explosion of eatertainment to Yum's fast-casual flops, we look back at some of our "groundbreaking concepts" of the last two years to see which ideas flourished and which ones flopped.

Will kinder, smarter robots will take the sort of productivity-focused jobs we will be ashamed humans ever did? Or is a human touch more valuable?

Read how attention-grabbing tactics have guests buzzing about the experience—and not just the design—at Mario Batali’s new high-traffic spot.

Are you plugged into the next-wave tech forces teed up to change your business? If not, read on.

The results of a new study suggest that customers hold all the cards when it comes to driving health on menus, but restaurants could win big by telling a better story.

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