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Kelly Killian

Editor

Articles by
Kelly Killian

Page 10

The value of family friendly

Recent headlines spotlight restaurants that ban kids or offer discounts when they behave as they should. But Executive Editor Kelly Killian argues that good restaurants know how to serve both families and guests without kids equally well.

Consumer Trends

56 million served

Winning means looking at what drives Hispanic consumers’ buying decisions. According to research by Univision, at QSRs, here's what Hispanic diners are looking for.

Tween angst

Restaurants are like totally ignoring older kids with not-so-easy restaurant menu transitions.

Obamacare Watch: The doctor is in

The National Restaurant Association is once again holding free one-on-one consultations during the NRA Show this month in Chicago.

My best mistake: not checking references

When we were opening Delancy [in Seattle in 2009], we were hiring someone to stretch and top pizzas. We knew there was not going to be a lot of room for growth, so we needed someone who was skilled but not so ambitious that they’d be bored.

Consumer Trends

Consumers OK with paying fees to insure workers, poll says

A new study finds that more than half of consumers are willing to pay an extra fee to cover employee health insurance costs at restaurants.

Marketing

How restaurants are handling Twitter’s new design

Less than a week ago, Twitter rolled out a new design for profile pages. Some operators have embraced the challenge. Others have more to learn.

Pizza Patron's franchisees reject LTO name

Pizza Patrón’s franchisees say its new LTO name is $#*&^.

Obamacare Watch: Rules of reporting

The Treasury delivered rules telling employers how they will need to track and report health care information to the IRS under the Affordable Care Act.

Star search

With more restaurants competing for the same great talent, operators are getting creative about how they find and attract the best and brightest.

Consumer Trends

Tech at the table?

Restaurants’ policies try to keep up with the times.

Financing

How to make customer engagement efforts work harder

Buffalo Wings & Rings was able to boost customer engagement a few percentage points with a simple move: going back to customers who did not respond to initial offers with retargeted messages.

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