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Lisa Jennings

Executive Editor

Articles by
Lisa Jennings

Page 10
Technology

A new era of celebrity 'voice cloning' for AI drive-thru orders is coming

Drive-thru guests may soon hear familiar voices taking their order at their favorite quick-service chain.

Emerging Brands

Automated restaurants, Chipotle's next thing and a plant-based burger with Kevin Hart buzz

Here are a few concepts to watch in 2024. Some have only barely gotten started, but they promise big things.

Operations

Notable openings (and closings) in this year of 'fluctuating fortunes'

Independent restaurant operators are creatives, by nature, and kept new and exciting concepts coming, despite economic headwinds.

Operations

Shake Shack's C-suite will look different for the next phase of growth

The chain was already looking for a new COO. Now the search is on for a new CEO. If an activist investor has its way, the leaders will have strong operational experience in limited service.

Leadership

Walk-On's and Firebirds Wood Fired Grill name new executives

Executive Summary: A roundup of high-level hirings and promotions in the restaurant business includes changes for Red Robin.

Operations

Chipotle helps its smaller suppliers find access to capital

Planning to double in unit count, the fast-casual chain needs its suppliers to grow too. A unique partnership with digital platform Bridge is designed to open doors for potential financing.

Operations

How higher wages at Cava help boost traffic

Because the fast-casual chain had already invested in increasing pay, they were ahead of the game when the labor crisis hit. As a result, Cava hasn't raised menu prices as much as peers, giving guests a strong perception of value.

Operations

Former Eataly exec named CEO of Creative Culinary Management

A subsidiary of Jean-Georges Restaurant Holding Co., the group manages the restaurant portfolio of New York City's South Street Seaport neighborhood.

Emerging Brands

Mamahuhu hopes to spark 'third wave' that builds on legacy of Chinese-American mom and pops

Chef Brandon Jew takes on the fast-casual challenge of scaling quality food at an accessible price in a Panda Express-dominated segment. But you won't find Chrysanthemum Salad at Panda Express.

Beverage

Panera Bread's Charged Lemonade blamed for second death

The family of Florida resident David Brown filed a lawsuit Monday saying the fast-casual chain neglected to warn vulnerable consumers about caffeine levels in the beverage.

Operations

White House calls falafel shop protest antisemitic and 'unjustifiable'

As restaurants continue to be caught in the war-related political crossfire, the latest incident at Philadelphia's Goldie prompted a high-level response.

Operations

Next up for Travis Kalanick: Robotic kitchens

Meet the new Lab37, a subsidiary of CloudKitchens-parent City Storage Systems, which is launching new automated bowl-building technology similar to that of Sweetgreen, Chipotle and others.

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