Peter Romeo

Editor at Large

Articles by
Peter Romeo

Page 185

'We interrupt this food fight for some education'

The competition between foodservice channels is escalating quickly, but that didn’t stop restaurateurs from meeting Monday with the enemy.


"Line busting" gains new currency

While not a completely unfamiliar term, line busting is gaining new currency as handheld devices enable operators to zap orders back to the kitchen from customers queued up at counters and drive-thrus. Part of the time patrons spend standing in line can then be used to prep their orders, moving them through the process more quickly.

Outsiders are clamoring for a say in what you and your staff should make. Business realities are absent from their prescriptions, but restaurants may not be blameless.

Steve Ells shares Chipotle’s high-speed formula, Applebee’s joins Starbucks in making recharging news, possible food safety madness resurfaces and where experts say P.F. Chang’s customer data is for sale.

The restaurant industry took a slapping this week, at times from its own hand.

The industry’s un-conference provided an opportunity for the off-center to have the center stage.

Cracker Barrel plans a fast-casual entry, chains stress there’s actual cooking in their kitchens, fast-food breads rise into more exotic territory, employers detail their pay ladders and Chipotle reveals its throughput and why franchising is unfair to talent.

Phil Romano has a knack for creating restaurant concepts that set industry standards. His next venture: Sharing that knowledge with the next generation of restaurant entrepreneurs.

The latest business departure of the ever-diversifying coffee giant calls for the launch next month of a fast-casual burger place hiding in a café.

Adjustments in tech strategies, a big promotion that slipped past unnoticed, why every big chain should be scared and the day fast food lost its mind.

Putting a value on Red Lobster isn’t a done deal in the view of some Darden Restaurant shareholders. And the only things sharper than their pencils appear to be their tongues.

If colleagues attended the NRA Show and you didn’t, grant them some deep-thought time. They’re likely grappling with new necessities that mandate changes in their attitudes and ways of doing business. You may want to sit at their feet and get a download, Grasshopper.