Editor at Large
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3 things chains can learn from independents
The operators of independent restaurants enjoy a latitude and authority their counterparts on the chain side couldn’t imagine exercising. But maybe they should.
The week’s 5 head-spinning moments: Fighting back, round 2
A flash of defiance that led to a special edition two weeks ago has surged into an out-and-out trend of restaurants telling their adversaries, "No more of that." Here's the fight card for Round Two.
If there were any lingering doubts that technology is pushing beyond the IT department to reshape every discipline represented in a corporate headquarters, they were laid to rest at FSTec, once an industry conference for restaurant CIOs. At this year’s event, you were as likely to hear a question posed by a marketing, HR or ops specialist as you were to catch two tech heads speaking in their tribe’s peculiar code.