As labor challenges and rising inflation take their toll, restaurants have been turning to voice AI to handle food ordering – with varying degrees of success.
But new developments in voice tech have now done away with awkward pauses, turn-taking, and the need for restaurant customers to speak in a rigid way in order to be understood. Next-generation voice AI feels as natural as speaking to a person.
As truly conversational intelligence transitions from the lab to the drive thru lane, we talk to experts about how it works, how it’s implemented, and how it’s directly meeting the needs of enterprise restaurants.