Customer nightmare of the week: ‘I didn’t order delivery’
Responding to customer complaints in a timely fashion is regarded as a best practice. The recent reaction of a restaurateur to a negative review in social media is not a recommended model.
A patron of the operator’s noodle shop in China didn’t like his meal and said as much on a citizen-reviewer site. According to reports that surfaced in recent days, the proprietor used credit-card info to locate the guest’s home, then paid a visit. The knocking was a little excessive; the unidentified restaurateur used a hammer.
After pockmarking the door, he tore off the handle, screamed a bit, and then made his exit. You can see pictures here.