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Chick-fil-A

Financing

Chick-fil-A wades into a tough international market

 By Jonathan Maze on Sep. 27, 2024

The Bottom Line: The chicken sandwich chain is making a push in Canada and now the U.K. But international growth is proving to be more difficult for even the most experienced chains.

Financing

Chick-fil-A is making another run at the U.K.

 By Jonathan Maze on Sep. 26, 2024

The chicken sandwich chain, which closed its lone location there five years ago, plans five locations in the country and a $100 million investment to make it work.

Marketing

Chick-fil-A is apparently jumping into the streaming wars

By Jonathan Maze on Aug. 21, 2024

The chicken sandwich chain is reportedly planning to create its own streaming platform featuring mostly unscripted, family-friendly shows later this year.

Leadership

Chick-fil-A names Susannah Frost president

By Jonathan Maze on Aug. 15, 2024

Frost currently leads restaurant development and field operations for the chicken sandwich chain. The company also named a new chief operating officer.

Operations

Inside Chick-fil-A's first all-digital restaurant

By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Financing

Some value-related cracks show in Chick-fil-A's foundation

By Jonathan Maze on Jun. 26, 2024

The Bottom Line: The chicken sandwich chain has been an unstoppable powerhouse for years. But customer-satisfaction data and value scores show some diners are frustrated over its prices.

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Food

How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution

By Lisa Jennings on Apr. 19, 2024

Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?

Financing

Chick-fil-A's unit volumes at stand-alone restaurants hit $9M last year

By Jonathan Maze on Apr. 04, 2024

The fast-food chicken sandwich chain generated nearly $22 billion in U.S. system sales last year, according to its franchise disclosure documents, while both mall and non-mall locations thrived.

Food

Pink drinks freshen Chick-fil-A's menu and a new chicken sandwich goes into test

By Patricia Cobe on Apr. 04, 2024

Cherry Berry beverages and the Pretzel Cheddar Club Sandwich are Spring specials at the fast-food chain.

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