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Chick-fil-A

Leadership

Chick-fil-A names Susannah Frost president

 By Jonathan Maze on Aug. 15, 2024

Frost currently leads restaurant development and field operations for the chicken sandwich chain. The company also named a new chief operating officer.

Operations

Inside Chick-fil-A's first all-digital restaurant

 By Patricia Cobe on Jul. 02, 2024

The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.

Financing

Some value-related cracks show in Chick-fil-A's foundation

By Jonathan Maze on Jun. 26, 2024

The Bottom Line: The chicken sandwich chain has been an unstoppable powerhouse for years. But customer-satisfaction data and value scores show some diners are frustrated over its prices.

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Food

How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution

By Lisa Jennings on Apr. 19, 2024

Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?

Food

Pink drinks freshen Chick-fil-A's menu and a new chicken sandwich goes into test

By Patricia Cobe on Apr. 04, 2024

Cherry Berry beverages and the Pretzel Cheddar Club Sandwich are Spring specials at the fast-food chain.

Financing

Chick-fil-A's unit volumes at stand-alone restaurants hit $9M last year

By Jonathan Maze on Apr. 04, 2024

The fast-food chicken sandwich chain generated nearly $22 billion in U.S. system sales last year, according to its franchise disclosure documents, while both mall and non-mall locations thrived.

Food

Chick-fil-A walks back some of its antibiotic commitments, citing shortages

By Jonathan Maze on Mar. 25, 2024

The chicken sandwich chain will serve chicken that hasn’t been treated with human antibiotics, saying it was necessary to maintain supplies for the company's restaurants.

Beverage

Chick-fil-A refreshes its beverage lineup with a taste of the tropics

By Patricia Cobe on Jan. 04, 2024

The drinks category continues to grow, with three new additions and one returning favorite coming to the menu Monday.

Operations

New York lawmakers say roadside Chick-fil-A units should open on Sundays

By Peter Romeo on Dec. 18, 2023

A bill introduced last week would require all restaurants in state-run travel plazas to operate seven days a week. A Chick-fil-A is already in seven of them.

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