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Chick-fil-A

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

 By Lisa Jennings on Jun. 25, 2024

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

Food

How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution

 By Lisa Jennings on Apr. 19, 2024

Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?

Financing

Chick-fil-A's unit volumes at stand-alone restaurants hit $9M last year

By Jonathan Maze on Apr. 04, 2024

The fast-food chicken sandwich chain generated nearly $22 billion in U.S. system sales last year, according to its franchise disclosure documents, while both mall and non-mall locations thrived.

Food

Pink drinks freshen Chick-fil-A's menu and a new chicken sandwich goes into test

By Patricia Cobe on Apr. 04, 2024

Cherry Berry beverages and the Pretzel Cheddar Club Sandwich are Spring specials at the fast-food chain.

Food

Chick-fil-A walks back some of its antibiotic commitments, citing shortages

By Jonathan Maze on Mar. 25, 2024

The chicken sandwich chain will serve chicken that hasn’t been treated with human antibiotics, saying it was necessary to maintain supplies for the company's restaurants.

Beverage

Chick-fil-A refreshes its beverage lineup with a taste of the tropics

By Patricia Cobe on Jan. 04, 2024

The drinks category continues to grow, with three new additions and one returning favorite coming to the menu Monday.

Operations

New York lawmakers say roadside Chick-fil-A units should open on Sundays

By Peter Romeo on Dec. 18, 2023

A bill introduced last week would require all restaurants in state-run travel plazas to operate seven days a week. A Chick-fil-A is already in seven of them.

Food

Chick-fil-A is coming out with a cookbook

By Jonathan Maze on Oct. 16, 2023

The chicken sandwich chain’s cookbook, “Extra Helpings,” will include recipes for some of its menu items, including coleslaw and chicken salad.

Marketing

Among teens, Raising Cane's enters the chat

By Jonathan Maze on Oct. 10, 2023

The fast-growing chicken finger chain was ranked fifth among teens’ favorite restaurants, according to the latest Piper Sandler survey. But Chick-fil-A is still king.

Technology

Chick-fil-A is opening a lot more mobile-order lanes

By Jonathan Maze on Sep. 06, 2023

The chicken sandwich chain is adding “Mobile Thru” lanes to its drive-thrus in 300 locations amid a growing number of efforts to bolster its digital business.

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