Chick-fil-A

Three examples of franchising done right

Focus on operator profitability has helped chains such as Domino’s, Popeyes and Chick-fil-A thrive, says RB’s The Bottom Line.

Operations

How are restaurants helping after Hurricane Florence?

Big chains and indies alike continue to feed communities in the storm’s wake, even if their own restaurants are under water.

Financing

How a chain’s reputation influences its performance

By Jonathan Maze on Sep. 10, 2018

In RB's podcast, "A Deeper Dive," Technomic’s Robert Byrne talks about customer perception at chains such as Chipotle, Chick-fil-A and Starbucks.

Food

7 chain menu items that mark summer’s transition to fall

By Patricia Cobe on Aug. 30, 2018

Operators take advantage of the shoulder season to refresh the food and drink lineup.

Operations

Restaurant chains embrace tiered loyalty programs

By Heather Lalley on Aug. 24, 2018

Operators seek to boost visits and drive check averages by adding complexity to consumer rewards.

Operations

Did IHOP's publicity stunt hurt Applebee's?

By Peter Romeo on Aug. 17, 2018

This week's head-spinning restaurant moments included a suggestion in court that the "b" in IHOb stood for "bad news for Applebee's." That's just one of the long-shot gambles that came to light as oddsmakers considered the likelihood of restaurants charging into sports betting and who'll win the chain vs. independent bout.

Operations

This week’s 5 head-spinning restaurant moments: 1 more inch

By Peter Romeo on Jul. 27, 2018

A cattle rustling by one of Chick-fil-A's competitors was just one instance of operators pushing the traditional boundaries of the restaurant business this week.

Marketing

5 of the summer’s craziest restaurant marketing stunts

By Heather Lalley on Jul. 26, 2018

It appears the summer heat might be getting to restaurant marketing departments. Here’s a sampling of some of the wildest gimmicks from concepts around the country.

Operations