Operations
Chick-fil-A's top-ranking customer-satisfaction score may be slipping
In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.
Food
How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution
Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?