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Chick-fil-A

Operations

A look inside Chick-fil-A's planned new prototypes

 By Jonathan Maze on Jul. 28, 2023

The chicken-sandwich chain plans to open two new prototypes targeted at takeout customers, including one of them with a four-lane drive-thru under a second-story kitchen.

Operations

Chick-fil-A offers up a drive-thru-only restaurant

 By Jonathan Maze on Jul. 24, 2023

The chicken sandwich chain is opening a location in Hawaii this week featuring employees walking the line taking orders and payment.

Food

The Maple Pepper Bacon Sandwich continues Chick-fil-A's mission to grow the grilled category

By Patricia Cobe on Jun. 29, 2023

Behind the Menu: The new LTO, currently in test, is the chain's first grilled chicken sandwich introduced since 2019. But it probably won’t be the last.

Consumer Trends

Consumers see full-service chains offering greater value today, even with inflation

By Peter Romeo on Jun. 27, 2023

A new American Consumer Satisfaction Index survey shows the public perceives the sector as offering better quality for the money.

Financing

These are the fast-food chains doing best at beating inflation

By Jonathan Maze on Jun. 08, 2023

The Bottom Line: Among the biggest limited-service chains, Raising Cane’s and Chick-fil-A have performed best over the past decade at growing unit volumes when adjusted for inflation.

Food

Chick-fil-A revisits the grill for its new Maple Pepper Bacon Sandwich

By Patricia Cobe on Jun. 08, 2023

The grilled chicken sandwich is in test starting Monday in two markets, while other menu items roll out nationally for summer.

Food

Chick-fil-A rolls out branded salad dressings on grocery store shelves nationwide

By Patricia Cobe on May 11, 2023

Following a pilot in select markets last year, Chick-fil-A’s dressings are now available at retail to consumers around the country.

Technology

Chick-fil-A will soon time your mobile orders

By Jonathan Maze on May 04, 2023

The fast-food chicken sandwich chain is upgrading its mobile app with geolocation services to better time customers' mobile orders. It will also give customers wait times.

Food

Here's what Chick-fil-A customers think of the chain's Cauliflower Sandwich

By Jonathan Maze on Apr. 26, 2023

More than two-thirds of the chain’s diners who tried the vegetarian sandwich said they would buy it again.

Financing

Chick-fil-A had another strong year in 2022

By Jonathan Maze on Apr. 05, 2023

The chicken sandwich chain’s domestic system sales increased another 13% last year. But check out how much a stand-alone restaurant makes now.

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