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Chick-fil-A

Top 500 Chains

Chick-fil-A

While Popeyes got a lot of the chicken buzz in 2019, Chick-fil-A had a busy year in its own right.

Financing

More restaurant chains let workers wear masks

McDonald’s and Chick-fil-A changed their policies as federal recommendations evolve, while workers and labor-backed groups intensify pressure.

The company said it is temporarily closing dining room seating over coronavirus fears, joining Starbucks in going takeout-only.

The two casual-dining giants accounted for eight of last week’s 10 most effective ads for full-service brands. On the QSR side, chicken and pizza spots dominated.

A ranking of chain commercials by consumer engagement shows the game program delivered for its restaurant sponsors.

A new feature of Restaurant Business looks at the week’s most effective TV ads.

Some data suggests that Chick-fil-A also saw more business last month as consumers hungered for chicken sandwiches.

The chicken sandwich chain’s charitable arm has shifted its spending priorities and will not fund controversial groups next year.

Amid talk of delivery, ghost kitchens and a worldwide shortage of restaurant talent, speakers and attendees aired a few surprises. Here’s a sampling.

Restaurant operations of all types and sizes are suddenly embracing the facilities, which are diversifying and customizing to address past shortcomings.

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