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Chick-fil-A

Operations

Restaurants tap low- and high-tech solutions to smooth operations during the pandemic

Operators share the innovations that are getting them through these challenging times.

Food

The chicken sandwich wars heat up as KFC enters the fray

The battle for the best continues, with the Colonel and smaller contenders joining the ranks.

RB’s The Bottom Line examines the benefits and drawbacks of getting into the hottest chicken concept in the country.

With plenty of business through their drive-thrus, chains such as Chick-fil-A, Del Taco and Wendy’s are in no hurry to reopen dining rooms.

The two are the latest big chains to try that form of to-go and delivered meals.

While Popeyes got a lot of the chicken buzz in 2019, Chick-fil-A had a busy year in its own right.

McDonald’s and Chick-fil-A changed their policies as federal recommendations evolve, while workers and labor-backed groups intensify pressure.

The company said it is temporarily closing dining room seating over coronavirus fears, joining Starbucks in going takeout-only.

The two casual-dining giants accounted for eight of last week’s 10 most effective ads for full-service brands. On the QSR side, chicken and pizza spots dominated.

A ranking of chain commercials by consumer engagement shows the game program delivered for its restaurant sponsors.

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