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Chick-fil-A

Workforce

Call the scrap yard. We have a labor model to be picked up.

 By Peter Romeo and Nancy Kruse on Nov. 22, 2022

Sweet & Sour: The restaurant business has grappled with labor challenges for about 40 years now, but never a situation as trying as the current one. It’s time to rethink the very nature of restaurant work.

Food

Chick-fil-A welcomes the holidays with the comeback of two seasonal favorites

 By Patricia Cobe on Nov. 10, 2022

The Peppermint Chip Milkshake and Chicken Tortilla Soup return to the chain’s menu on Nov. 14 for a limited time. Both items are longtime holiday icons.

Marketing

The story behind 'Sunday Side Chicks,' a meme that may well become a restaurant

By Lisa Jennings on Sep. 15, 2022

The idea for the still-in-development concept grew out of a tweet poking fun at Chick-fil-A's policy of closing on Sundays.

Food

Chick-fil-A joins an intensifying fast-food breakfast battle with Chorizo Cheddar Egg Bites

By Patricia Cobe on Aug. 15, 2022

The grab-and-go item, in test in several markets, is the first new breakfast selection the chicken chain has added since 2017.

Marketing

Chick-fil-A rules, but consumers still prefer full-service dining

By Jonathan Maze on Jun. 28, 2022

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

Technology

Chick-fil-A is testing a new mobile-order drive-thru

By Jonathan Maze on Jun. 22, 2022

The “Drive-Thru Express” lane is in 60 locations and could roll out to additional restaurants next year.

Technology

Your next Chick-fil-A delivery could come via robot

By Jonathan Maze on May 31, 2022

The chicken sandwich chain said it is testing autonomous delivery robots in a limited number of locations in California, Texas and Florida.

Marketing

Chick-fil-A’s cow campaign was no BS

By Restaurant Business Staff on Apr. 26, 2022

Restaurant Rewind gets the inside scoop from one of the bovines that made it happen.

Financing

Staying open longer isn’t always the best idea

By Jonathan Maze on Apr. 20, 2022

The Bottom Line: Chick-fil-A and First Watch, two different chains, have proven that concepts can be successful by limiting their hours. Here’s why.

Financing

The average unit volumes for a stand-alone Chick-fil-A are insane

By Jonathan Maze on Apr. 18, 2022

On average, one of the chain’s non-mall locations generates more than $8 million in sales a year, soaring 54% the past five years. Those unit volumes have helped propel the concept’s remarkable run.

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