Leadership
Bay Area seafood chain enlists industry vets for expansion push
The changes include giving casual-dining veteran Mike Hislop a bigger role.
Workforce
How to train employees to be nice
Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.