Firehouse Subs


The importance of brand trust

Until recently, consumers considered Chipotle one of the most trusted limited-service restaurant brands. After its food safety incidents, Chipotle now scores in the bottom six for brand trust.

3 cheers for a restaurant Festivus

For a day, we wanted to forget the industry's problems and focus on why restaurants deserve a holiday of their own. Here are three random reasons.

Restaurant trends change year to year, but one thing remains consistent: Service and hospitality are crucial to consumers. This year’s list reveals some shake-ups.

A new ranking finds plenty of familiar names toward the top of the list.

We’ve seen the drive-thru of the future and it is easier, faster and friendlier.

The ranks of restaurants refusing to accept bills and coins is steadily growing, with both one-offs and chain giants testing new ways of speeding service.

Leading chains are taking innovative approaches to snacking; here are three menu trends gathered from new item rollouts.

The August 2009 NRA expectations Index reported that “45 percent of restaurant operators plan to make a capital expenditure for equipment, expansion or remodeling in the next six months.” Whether that prediction comes true remains to be seen. But this year’s crop of new products puts the emphasis on helping operators maximize every dollar.

The chain recently launched a small-size sub to increase snack sales

One by the name of Don shared lessons from a lifetime spent in the business, and how he’s employed them at Firehouse Subs.

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