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Operations

This week’s 5 head-spinning moments: Crisis signs

Is the industry going a little crazy, or is it just a garden-variety midlife crisis? Here's the evidence to consider.

A rose by any other name

What makes you different, better and special? Your Unique Experience Proposition defines your brand and keeps your customers coming back.

The sports bar category is defying casual dining overall.

Our team of experts talks about dessert essentials and what’s coming down the sugary pike.

Consumers’ most craved restaurant chicken wings don't only come from wings concepts.

Technomics’ 2013 Trends & Directions conference abounded in business-building ideas. Here’s a sampling.

Red Robin Express will have no storefront, just production capabilities for producing the food found in full-service units.

Reports and speculation about possible restaurant deals merits a look at where M&A lawyers might be making their money next week.

Leather recliners, HD TV and plenty of beer. Sound like the ultimate man-cave? Add handcrafted American food, trend-forward design and a bevy of smiling waitresses and you’ve got the ultimate neighborhood watering hole, a.k.a. Brick House Tavern + Tap.

The customer isn't always right. Sometimes the consumer isn’t even sane, as events of the past week attest.

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