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Papa John's

Operations

Restaurants play the blame game

Bad financial results have restaurant chain executives citing all kinds of factors for their top- and bottom-line difficulties, from an unexciting football season to high legal fees. Do they have a case? It depends.

Customers’ top service picks

Consumers say these restaurant chains provide the best guest pampering.

A restaurant chain's sales don't always reflect customer satisfaction, and vice versa. Here, we rank the leading limited-service chains using a formula that includes financials, consumer satisfaction and value.

The chain launched an Apple TV ordering app and is testing a fee for faster pizza orders

Growth-minded restaurateurs know the importance of keeping an eye on the competitors entering and expanding in their markets.

Trying to please everyone is a flawed strategy. Winning the love of a particular group can be downright off-putting, as Papa John's and other restaurant operations are learning.

The chain said it is the first national pizza brand to take this step.

The Top 500 chains unveiled more than 13,000 limited-time offers in 2017, but only some can be winners with consumers.

It's the heart of LTO and specials season for the restaurant industry. Here are a few introductions or tests that stand out in the torrent of new customer lures.

The former Papa John’s CFO replaces the retiring Jerry Rebel.

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