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Papa Murphy's Pizza

Operations

Drive-thru packaging with integrity

Consumers expect food from the drive-thru to be just as tasty and fresh as food eaten in the restaurant. Packaging is key to delivering on that expectation.

Consumer Trends

Consumers' Choice Award-winning chains

Technomic looks at consumers’ assessments of more than 60 attributes in order to determine the winners of its annual Chain Restaurant Consumers’ Choice Awards.

In addition to measuring chains’ operational attributes, Technomic also rated their connections to consumers through a series of questions designed to gauge loyalty and perception of a brand.

Chains ranking highest in their competitive set deliver more than just good food. They’re winning in all aspects of the dining experience, from service to convenience.

The QSR Plus subsegment continues to be a sweet spot, with chains such as In-N-Out Burger and Culver’s scoring well for made-to-order fare served at a value price.

The onetime president of IHOP, Romano's Macaroni Grill and Corner Bakery Cafe takes over from Ken Calwell.

With new outlets providing less of a return, operators are directing capital elsewhere.

More than half of the restaurant industry’s $491 billion in sales come from the Top 500 chains. And these giants grew at a modestly stronger rate, both in terms of sales and store counts, than the industry overall. Restaurant Business focused on the leading 250 performers to identify trends for our first-ever special report delivering lessons from Technomic’s annual Top 500 Chain Restaurant Report. This special package includes lessons for all operators from the largest chains by segment, menu category and more.

As concepts fight for a foothold in the crowded restaurant industry, determination to be on the cutting edge drives many decisions. These 10 groundbreakers all pushed the envelope during the last 12 months in terms of both design and operation, bending traditions and blurring lines within their typical space to set new directions.