Popeyes

Workforce

Termination techniques

A termination “shouldn’t have to be all drama where everybody knows about it, and it’s a big scene,” says Katrina Wyand-Yurish, director of human resources for Roy Rogers restaurants. Learn her tips for a professional approach to an unpleasant process.

Popeyes comp sales climb 7.9%

Menu innovation and expanded advertising contributed to growth, the quick-service chicken company said.

Top franchise companies are driving growth, finds researcher Technomic's Top 400 Franchise Report. The 200 largest franchisees grew sales 8.2 percent in 2014, 2.5 times the rate of the Top 500 chains. Unit growth among these companies, too, was three times higher than their franchisors.

We’ve uncovered a sampling of new fair-inspired fare, which QSR chains have been churning out faster than a tilt-a-whirl.

More than half of the restaurant industry’s $491 billion in sales come from the Top 500 chains. And these giants grew at a modestly stronger rate, both in terms of sales and store counts, than the industry overall. Restaurant Business focused on the leading 250 performers to identify trends for our first-ever special report delivering lessons from Technomic’s annual Top 500 Chain Restaurant Report. This special package includes lessons for all operators from the largest chains by segment, menu category and more.

Not the least of this week's dizzying moments was the quick recast of the new overtime-pay rules into a giant question mark.

Complaints are unavoidable in restaurants. But how operators handle issues often dictates consumers’ brand perception, as well as their willingness to return.

See which brands excel at making diners think with their stomachs, according to Technomic's Consumer Brand Metrics.

As much as Aziz Hashim loves franchising, the one-time electrical engineer has never warmed to the risk factor, starting with the lone KFC he opened in his 20s.

The year was not without its Freddy Krueger moments for restaurants. Here's a look back at the times restaurateurs wondered if they were awake.

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