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Shake Shack

Operations

Shake Shack updates its drive-thru plans

 By Heather Lalley on Oct. 08, 2021

The fast-casual burger chain said it will open its first drive-thru in Maple Grove, Minn., instead of Orlando, as originally planned. Shake Shack said it intends to have 10 drive-thrus by the end of 2022.

Workforce

Shake Shack pauses its 4-day work week test

 By Heather Lalley on Sep. 07, 2021

The fast casual had lauded the experiment as a valuable recruitment and retention tool, but blamed COVID for the need to put the program on hold.

Operations

Shake Shack keeps waiting for its urban restaurants to recover

By Heather Lalley on Aug. 06, 2021

Even as other chains fully move on from the pandemic, the burger-and-shake concept continues to face some hurdles.

Workforce

Shake Shack is spending $10M on higher pay and bonuses

By Heather Lalley on Jul. 21, 2021

The chain called it one of the “biggest team member commitments” in its history as it fights for workers in a tight labor market.

Operations

Shake Shack sees strong potential in its licensed business

By Heather Lalley on Jun. 16, 2021

The fast casual’s CEO called domestic and international licensed stores an area of quiet growth for the chain, though it's one that still has some pandemic-related hurdles to leap.

Leadership

Shake Shack fills its CFO role

By Heather Lalley on Jun. 09, 2021

Goldman Sachs restaurant analyst Katherine Fogertey takes over the finance post from Tara Comonte, who left the fast casual in May.

Operations

Why Shake Shack isn’t worried about cannibalization

By Heather Lalley on Jun. 01, 2021

The fast casual said it’s working to add access and convenience to its operations, which should ease issues as it adds more stores in existing markets, according to its CEO.

Operations

Building restaurants is getting more expensive

By Heather Lalley on May 11, 2021

Construction materials are seeing unprecedented price increases and supply chain delays, and restaurants are starting to feel the pinch.

Financing

Shake Shack eases into recovery mode but is still well short of 2019 sales

By Heather Lalley on May 06, 2021

Shake Shack plans to open up to 18 new restaurants during the first half of the year but its sales, especially at urban units, have yet to bounce back from the pandemic.

Workforce

Shake Shack pledges that 50% of its leaders will be people of color by 2025

By Heather Lalley on Apr. 28, 2021

Shake Shack pledges that 50% of its leaders will be people of color by 2025. The fast-casual burger chain also vowed to achieve gender parity in its leadership ranks by 2025.

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