Starbucks

How to build buzz

It's the hottest, well, buzzword in marketing. Buzz. Everybody wants it. Not everybody has it. And to get it, best you forget the old lingo of media buys,...

Marketing

Social media loves Starbucks—and hates it

Starbucks has more social media fans and friends than any other concept. It also has a lot of enemies: 220 Facebook pages call for boycotting it (and that’s just the ones spelling “boycott Starbucks” correctly).

The big trend in soft drinks is do it-yourself—an offshoot of prolific mixology programs. With a spritz of seltzer, housemade infusions and syrups do double duty in sodas as well as cocktails, commanding a markup. Even Starbucks is testing artisan sodas as the coffee giant tries to diversify its beverage offerings.

Unfounded assertions of a financial connection draw assurances that the chain funds neither the state or its army.

In each instance, suggests a reporter for The Street, it was mispricing a new product.

A routine reporting assignment turned into an extraordinary discussion of what the chef saw as the future of the industry—and his life in it.

The coffee chain is providing a combination of healthful and indulgent new choices in its ever-growing food line.

Sales and traffic at Chili’s and Maggiano’s Little Italy underperformed execs’ expectations.

In a new feature, Restaurant Business looks at the fights that are likely to erupt in the restaurant industry this week.

The chain's rewards program revisions spurred a 52 percent dip.

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