Dave & Buster’s adding kiosks nationwide

The self-service terminals will allow users to purchase and reload game-play cards.
Photograph: Shutterstock

Dave & Buster’s is adding self-service kiosks at its eatertainment units nationwide to allow consumers to purchase and reload game-play cards, the chain announced this week.

The Dallas-based chain tested the kiosks in three markets for several months, according to the chain’s CIO JP Hurtado. He declined to provide sales metrics from the kiosks, but said results had been positive.

The goal of the kiosks is to reduce consumer friction and improve the guest experience, Hurtado said.

“The new kiosks will enable us to rethink our selling channels,” he said. “We also recently launched a new mobile app, so enabling self-service channels is a priority for us.”

Dave & Buster’s runs 134 eatertainment units in 39 states, Puerto Rico and Canada.


Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


Exclusive Content


Restaurants have a hot opportunity to improve their reputation as employers

Reality Check: New mandates for protecting workers from dangerous on-the-job heat are about to be dropped on restaurants and other employers. The industry could greatly help its labor plight by acting first.


Some McDonald's customers are doubling up on the discounts

The Bottom Line: In some markets, customers can get the fast-food chain's $5 value meal for $4. The situation illustrates a key rule in the restaurant business: Customers are savvy and will find loopholes.


Ignore the Red Lobster problem. Sale-leasebacks are not all that bad

The decade-old sale-leaseback at the seafood chain has raised questions about the practice. But experts say it remains a legitimate financing option for operators when done correctly.


More from our partners