In this episode, Melissa Perri, CEO of Produx Lab, Jennifer Perri, Operations Manager of Princeton University and Jaime Palacios, SVP of Digital of Softtek, cover how technology-enabled hyper-personalization in restaurant brands can achieve once they move away from an efficient play to an overall guest experience strategy.
This post is sponsored by Softtek
The Bottom Line: With word that the chain’s unit volumes took a nosedive last year, its future, and that of its operators, depends on what the brand does next.
Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.
The Bottom Line: Diners are paying high prices to eat out at all kinds of restaurants these days. And they’re picking winners and losers.