Technology

How drive-thru AI made a believer out of Taco John's CEO Heather Neary

The leader of the fast-food chain was skeptical of the technology when she joined the company last year. Now she hopes to bring it chainwide.

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Financing

Focus on dine-in customers, even as more opt for takeout

The Bottom Line: Data from Technomic shows that dine-in service builds equity with customers. So restaurant chains should not ignore it, even if most business walks out the door.

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Social media is changing the restaurant industry

The Bottom Line: From the success of brands like Crumbl and Dave’s Hot Chicken to the struggles at Starbucks and McDonald’s, social media is playing a massive role in how consumers view chains.

Financing

Here's what people are talking about at the National Restaurant Show

The Bottom Line: We had a lot of conversations during the first two days of the country’s biggest restaurant exhibition in Chicago. Here’s what we’ve been hearing.