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Uber Eats updates app with focus on discoverability

New features are intended to make it easier for customers to find what they’re looking for.
Uber Eats
Photograph courtesy of Uber Eats

Uber Eats is updating its app to make it easier for customers to find what they’re looking for.

The experience will be increasingly tailored to customers’ preferences, with new features including faster re-ordering and an enhanced map of nearby pickup options. Users will also be able to order from multiple restaurants in a single transaction, and a feed at the bottom of the app will show what other people are ordering.

“On the consumer side, we know that when people come to the app, they have a good, convenient experience, but sometimes it takes them a little bit of time to find what they’re looking for,” said Meghan Casserly, head of communications for Uber Eats & Delivery.

While Uber Eats has always worked to tailor its restaurant recommendations to specific users, the interface will now display that information in new and richer ways, Casserly said. For instance, new in-app carousels might feature “hidden gems” or healthy meal options. And the map will show not only nearby restaurants for pickup, but also details about each, such as ratings and deals.

The changes should benefit restaurants by making it easier for customers to find what they like, Casserly said. They only affect the consumer app and website and won’t change anything operationally for restaurants.

Uber Eats and other third-party delivery companies have seen revenues and users skyrocket amid the pandemic as more customers choose to have food delivered. In July, Uber Eats announced plans to acquire rival delivery service Postmates.

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