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Technology

The latest news and trends in restaurant technology
Technology

Today's restaurant tech may need some catch-up

Imagine if the course of food trends was reversed and home kitchens suddenly became the source of the best and most interesting culinary ideas. In that alternate reality, restaurants would be the followers, not the innovators, hoping to catch up with customers who were routinely more inventive and advanced.

Technology

How a failing guest feedback program helped Texas Steakhouse improve

What happens when your guest feedback programs insist your customers love you, but your restaurant is empty? That was Terry Smith’s dilemma when he was brought on board as consultant for Texas Steakhouse in 2008.

Uber, Amazon are testing new high-tech ways to function as a middleman between restaurants and consumers.

The trick to consumer app engagement isn't only figuring out what bells and whistles to use in operations, but staying one step ahead of the competition.

Many independents and smaller operations using waitlist management apps stick to a basic model—and those off-the-shelf options still seem to be helping business.

Here's what RB's managing editor has learned from viewing restaurant tech through a brand new lens.

The upcoming year might not look quite like the space age the Jetsons lived in, but the tech-forward society is moving closer and closer to it.

Good intentions don't always yield anything approximating good results. And reason doesn't stand a chance against a juicy though absolutely crazy rumor, as Starbucks can attest.

Jeffrey Gates gets a $12,000 monthly bill from OpenTable for accepting online reservations for the seven Boston-area restaurants in the Aquitaine Group.

Chef Robert Irvine is better known for his performances before a stove or TV camera than for what he does at a computer keyboard. But the celebrity chef will reveal his ease at the digital screen when he delivers a keynote address at the upcoming FSTEC NexGen conference on paperless restaurant and bar management.

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