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Technology

The latest news and trends in restaurant technology
Technology

A tale of two digital cities: A glimmer of new restaurant tech from CES, NRF conference

 By Robert Grimes on Jan. 28, 2015

Consumer and business technologies are clearly converging, throwing restaurateurs a bit of a curve. Make that a curve in signs, TVs and other display possibilities.

Technology

The modern service challenge

 By Kate Leahy on Apr. 20, 2015

How restaurants are delivering high-touch service in a high-tech, self-serve world.

Technology

3 new touchpoints for frictionless service

By Kate Leahy on Apr. 16, 2015

Frictionless service—when transactions at restaurants, between ordering, paying and receiving a meal, happen with less human interaction to slow down the process.

Technology

Red Robin to add tabletop payment and maybe more

Feb. 25, 2015

Add Red Robin to the list of casual-dining chains that will invite customers to pay for their meals via a tabletop device.

Technology

P.F. Chang’s new system provides real-time guest communication

Feb. 25, 2015

P.F. Chang’s will have the ability to message members of its guest loyalty program in real time through a new software package that ties together the casual chain’s backend web capabilities.

Technology

Should my app be bilingual?

By Sara Rush Wirth on Mar. 24, 2015

Mobile apps still seem to be that white whale many operators can’t bag.

Technology

Wendy’s takes ordering next-level

By Sara Rush Wirth on Apr. 01, 2015

As a one-upmanship to the ordering capabilities Taco Bell and Chick-fil-A added to their mobile apps last quarter, Wendy’s is testing a beacon-based version of its app.

Technology

Krispy Kreme’s ‘Hot Doughnuts Now’ feature goes digital

By Peter Romeo on Mar. 25, 2015

Krispy Kreme’s fans live for the “Hot Doughnuts Now” storefront neon sign that alerts passers-by that a new batch of doughnuts has just been baked and glazed. Now the chain is shifting the alert to cell phones via a new app.

Technology

Keeping tech touch points clean

By Sara Rush Wirth on Apr. 06, 2015

With the growth of tabletop tablets, pagers, self-ordering kiosks and even the stylus tethered to payment machines, there are a slew of new hotspots operators need to remember in their cleaning routines, says ServSafe Product Manager David Crownover.

Technology

First Watch adopts waitlist-management app

By Peter Romeo on Mar. 25, 2015

The new technology enables customers to compare the wait times at units in their area, put their name on the list, and then monitor the time at which they’ll be seated.

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