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Technology

The latest news and trends in restaurant technology
Technology

Are you insured for a cyberattack?

 By Sam Smith on Nov. 12, 2015

Restaurateurs beware. While all major commercial providers offer it, cyber liability insurance typically is not included in a general liability policy.

Technology

8 top tech developments of 2015

 By Sara Rush Wirth on Dec. 23, 2015

Restaurants are realizing they need to pay as much attention to technology as they traditionally have to such success factors as food and operations. Here are the developments that demanded that focus in the past year.

Technology

5 upheavals in restaurant ops during 2015

By Sara Rush Wirth on Dec. 29, 2015

Shifts that started this year may redirect the industry for years to come.

Technology

How to avoid online ordering meltdowns

By Ellen Muraskin on Jan. 19, 2016

The challenge for restaurateurs is figuring out how to bring online ordering into their operations, without screwing over the kitchen with added requests.

Technology

4 ways to gather customer feedback beyond an app

By Amanda M. Westbrooks on Jan. 19, 2016

While apps and other high-tech tools provide data for operators, that doesn’t negate the benefits and effectiveness of low-tech comment-collecting methods.

Technology

Timeline: Panera's 2.0 vision in focus

By Restaurant Business Staff on Feb. 04, 2016

A look back at Panera's 2.0 model. Will it be enough to restore its reputation as an industry innovator once again?

Technology

Restaurant Business tests third-party delivery services

By Sara Rush Wirth on Feb. 16, 2016

Here's what we found during a head-to-head comparison of third-party deliverers like Postmates and UberEats.

Technology

Using a third-party deliverer? Here are the quality cues you can control

By Sara Rush Wirth on Feb. 25, 2016

The success of a delivery program doesn’t fall entirely on third-party services. It’s the operators who are preparing the food, wrapping it up and setting the prices. Here, RB judges packaging and food temperature.

Technology

What says 'value' to delivery customers?

By Sara Rush Wirth on Feb. 26, 2016

Convenience may be the primary attraction to delivery, yet research shows that getting a bargain is right up there, too. But what constitutes value? We found out by putting delivery services to a test.

Technology

A fast-casual darling stops taking cash in some stores

By Sara Rush Wirth on Mar. 14, 2016

Customers at Sweetgreen test stores can only use an app or a credit card.

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