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Technology

The latest news and trends in restaurant technology
Technology

Panera Bread said to have left customer data compromised for months

The chain reportedly sat on information about the web vulnerability, which sources outside the brand say could have exposed the records of millions of customers.

Technology

When an 800-pound gorilla delivers

McDonald's revealed last week that the benefits of delivery and new technology run deeper than its financial results suggest. Here's a look at some of the results that hold deep implication—for the industry, and for any concept looking to take the same path.

Restaurants across the country have dabbled in iPad usage, primarily back-of-house for inventory or front-of-house for wine lists. But few have jumped in to the extent that Christian and Nacasha Ruffin, owners of Atlanta’s Do restaurant, have.

With all the hubbub about mobile payments and tablet menus, it’s easy to forget that technology, as defined by Webster’s, cuts a broader swath; it’s defined as “the practical application of knowledge, especially in a particular area.”

Beacons and other location-based technology already are going mainstream in the retail space. Now restaurants are getting in the game, using geotargeting to deliver hospitality in new ways.

The four-unit experiment “is going extremely well,” CEO Kevin Miles told Wall Street.

Despite the hoards of startups promising to remake the restaurant business through technology, not all operators and consumers are dashing to hasten the transformation. Research from the National Restaurant Association paints a sometimes surprising picture of where we are in the adoption process.

Some of the customers in the drive-thru lane at a Meatheads restaurant never bother to order at the speaker, knowing their order was taken long before they drove up.

Here’s how metrics are helping employees take hospitality to the next level.

Fewer robots will be involved, and the tech is available to other concepts, as the cook-onboard delivery concept is shifting into expansion mode.

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