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The latest news and trends in restaurant technology

5 answers to nagging restaurant questions

Answers to plenty of pressing restaurant problems were served up during the Restaurant Leadership Conference in Phoenix.


Where fine dining and online deals meet

Fine-dining restaurants and upscale food vendors, typically wary of participating in online deal programs, are taking a careful look at LivingSocial Gourmet, LivingSocial’s invitation-only channel for food-savvy consumers.

Zeroing in on 1 million fans on its Facebook page, CiCi’s Pizza is ready to branch out to other social media platforms, most notably Instagram and FourSquare, two places where its guests are spending a lot of time.

Instead of stagnant pages, some restaurants are adopting a scrolling home page that hits the brand’s main talking points without forcing click-throughs.

Chains are scrambling to develop phone apps, pay-at-the-table options and other digital whistles and bells. But which of those do customers really want?

Resources are just some of the factors that operators should consider when deciding whether to custom build an app or go the white-label route.

Self-service kiosks can make ordering and payment easy for busy limited-service customers, and they may still benefit from a novelty factor in some markets.

Along with earning rewards, users can put their names on the waitlist at their local Red Lobster location.

A number of brands, including Dunkin' Donuts and Applebee’s, have leaned into ever-changing tech to improve the guest experience.

Restaurantbusiness.com and its sister media, Restaurant Business and FoodService Director magazines, have entered into a partnership with the presenters of the FSTEC technology conference.

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