Today's restaurant operators aren't just concerned about how millennial customers are changing operations. Now, millennials also make up a good portion of the labor pool, and that poses a separate set of challenges.
Millennials are the least engaged generation in the workforce, according to the “How Millennials Want to Work and Live” report from Gallup. Only 29% of millennials are engaged at work, and more than half (55%) are not emotionally or behaviorally connected to their jobs. With the added factor of 60% of millennials saying they're open to different job opportunities, keeping them happy—and in their current jobs—is a chore. Why that matters: Gallup estimates that millennial turnover due to lack of engagement costs the U.S. economy $30.5 billion a year.
So how can operators build a loyal workforce of millennials? The Gallup report suggested four areas leaders should look at in their operations.