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Employees say In-N-Out is the best workplace in the restaurant business

The latest ranking of all U.S. employers by Glassdoor.com lists only three restaurant companies, starting with the retro burger chain.
Photograph: Shutterstock

Job hunters across all industries will have a tough time finding a better place to work than the In-N-Out quick-service burger chain, though LongHorn Steakhouse and Raising Cane’s merit consideration as fallbacks, according to Glassdoor.com’s 2021 ranking of the best employers in the United States.

The study, based on feedback from employees, ranks In-N-Out as the third best American employer overall, behind the white-collar consultancy Bain & Co. and the artificial intelligence company NVDIA.

In-N-Out was the top-ranked restaurant company and one of only three on the Top 100 ranking from Glassdoor, a job recruitment and listings website that also allows users to post reviews of where they currently or formerly worked. LongHorn, Darden Restaurants' cowboy-themed casual steakhouse chain, was the next-highest rated restaurant concern at Number 76. Raising Cane’s, the chicken-finger concept, was ranked 89th.

Hotel employers had a similar showing. Hilton, Hyatt and Marriott were ranked 45th, 63rd and 80th, respectively.

Other hospitality employers included The Walt Disney Co., at Number 53, and the noncommercial foodservice management company Restaurant Associates, at 66th place.

In-N-Out has been a perennial top finisher on Glassdoor’s annual ranking, ranking fourth in 2020. With retro uniforms, a sparkling-clean environment and a strong following among young consumers, the chain is known in its native California as a cool place to work, in part because of its cult-like popularity. It is also known for providing some of the highest salaries in the restaurant business for unit managers, with compensation well into six figures.

Employees gave the chain an overall rating of 4.5 on a scale of 1 to 5. LongHorn had a rating of 4.3, and Raising Cane’s was given an evaluation of 4.2.

Glassdoor provided this quote from an employee as indicative of the comments it has received from the chain’s workers and managers: “Amazing people, awesome leadership, I feel cared about every single day and we make the best burgers on the planet!”

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