Hackers have restaurants in their crosshairs. Earlier this year, after being alerted by government officials, Red Robin alerted shareholders that restaurants have been identified as plum targets by criminals looking to mine personal data about customers and staff.. Chipotle, Arby’s, Wendy’s, Shoney’s and several other chains have already been stung by data breaches in the last year.
Cyber crooks are drawn to the industry because of its high volume of credit card transactions, says Laura Knapp Chadwick, director of commerce and entrepreneurship for the National Restaurant Association. All that attention from hackers carries a high financial and reputational costs for operators. “The most critical part of keeping a customer is trust,” Knapp Chadwick says. “If you have a breach, those customers are not having that same level of trust.”
Here are three trips for training employees to lock down cracks in cybersecurity protocols.