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Workforce

Best practices for improving recruitment, retention and training

Workforce

How to train employees to never make mistakes

Pal’s Sudden Service has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.

Workforce

Franchisors are courting veterans

Meet Rita DeSanno. For 25 years she’s served in the Marines, feeding troops for three wars. Now the master sergeant is leaving the Corps and wondering where she’ll find a foodservice job in a private sector where roughly one out of 10 people is out of work.

An upbeat, motivated GM can inspire the rest of your staff and improve your bottom line. So how do you keep those GMs whistling while they work?

Think labor unions are someone else’s problem? Think again. While unions and other workers’ rights groups haven’t fed well at the restaurant trough to date, that scenario is poised to change.

When McDonald’s held a massive nationwide job fair earlier this year, it hired 50,000 new employees—in a single day.