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consumers

Operations

Buffalo Wild Wings to drop controversial takeout fee

 By Joe Guszkowski on Jul. 11, 2023

The 99-cent fee, described as a test, has been the target of customer complaints and even a lawsuit.

Consumer Trends

How remote work has changed the restaurant business

 By Joe Guszkowski on Jun. 08, 2023

Big city downtowns may never be the same. But smaller communities are booming, creating new opportunities for operators.

Financing

Cracker Barrel says it's not alone in seeing a 'meaningful' traffic drop-off

By Peter Romeo on Jun. 06, 2023

The chain told financial analysts that economic uncertainty is dampening traffic across the full-service sector, and it isn't certain when the downturn will end.

Consumer Trends

Americans are lunching out less, but spending far more when they do

By Joe Guszkowski on May 31, 2023

Remote work continues to keep a lid on midday restaurant traffic in big cities, according to new data from Toast.

Financing

Dine Brands says customer spending 'steady' as inflation drags on

By Joe Guszkowski on May 03, 2023

Value-hungry consumers continue to visit Applebee’s and IHOP. And executives said prices could start to ease soon.

Technology

The case for keeping some friction in fast food

By Joe Guszkowski on Apr. 25, 2023

Tech Check: It's become conventional wisdom that consumers want less human interaction at QSRs. Real-life experience says otherwise.

Consumer Trends

Full-service restaurants are some of the most popular brands on Yelp

By Joe Guszkowski on Apr. 13, 2023

First Watch and Texas Roadhouse led a strong showing for sit-down chains on a newly published ranking.

Consumer Trends

To nobody's surprise, Chick-fil-A remains teens' favorite restaurant

By Reyna Estrada on Apr. 04, 2023

The chicken chain topped Piper Sandler’s semi-annual survey of teen spending in the U.S., followed by Starbucks and Chipotle.

Consumer Trends

As tipping spreads, restaurants risk ticking off customers

By Joe Guszkowski on Mar. 21, 2023

The pandemic and its aftermath have upended tipping etiquette in America, leaving consumers frustrated and confused even as many pony up for the extra charges.

Consumer Trends

Inflation won't dampen diners' Valentine's Day plans

By Joe Guszkowski on Feb. 13, 2023

A majority of consumers say they plan to spend the same amount or more this year vs. last year, according to a survey by Popmenu.

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