customer service

This week’s restaurant nightmares: Language, people

By Peter Romeo on Aug. 08, 2018

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Leadership

The champion

By Peter Romeo on Jul. 28, 2016

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Consumer Trends

Consumers' top chains by menu segment

Jan. 05, 2015

Chains that landed a top spot consistently deliver on all aspects of the dining experience—from providing a welcoming environment to offering time-saving takeout.

No goo in the loo

By Bill Main on Nov. 01, 2000

Ever enjoyed a meal out when everything — the food, the service, the ambiance — seems to be just right, only to walk into the restroom and feel like you've been transported to a third world country?

Sysco's Annual Sales Top $29 Billion

By Restaurant Business Staff on Aug. 16, 2004

HOUSTON - Sysco Corp., North America's largest foodservice marketer and distributor located here, today reported that 53-week sales for the fiscal year that...

U.S. Foodservice

By Restaurant Business Staff on May 08, 2006

North Star Foodservice has been reorganized to operate separately of U.S. Foodservice, Columbia, MD, the second largest distributorship according to the 2006...

Building a Case For Training

By Restaurant Business Staff on Apr. 07, 2008

Training is an investment in your biggest asset, your employees. These people have a direct impact on increasing sales, reducing waste, avoiding accidents and enhancing customer satisfaction. Ultimately, they have a key role in improving the quality of products and services.

Predestination Transportation Chooses XATA for Fleet Management

By Restaurant Business Staff on Apr. 08, 2010

MINNEAPOLIS (April 8, 2010 - PR NewsWire)—XATA Corporation, a fleet optimization software and services provider, announced that Predestination...

December 2011 Ideas Index

By Restaurant Business Staff on Dec. 01, 2011

Ideas from December 2011

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