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delivery

Emerging Brands

Wonder's newest location is inside a Walmart

 By Joe Guszkowski on Feb. 26, 2024

The unit in Quakertown, Pa., is the first of up to four such outlets for the delivery-focused food hall concept.

Workforce

Pay hike for couriers shakes up food delivery in NYC

 By Joe Guszkowski on Feb. 23, 2024

Customers are paying more, and couriers are working less. What it all means for restaurants is still unclear, but some fear it could get ugly.

Operations

L.A. County sues Grubhub for passing along refund charges to restaurants

By Peter Romeo on Feb. 23, 2024

The delivery service says it's already changed the policy, but the county has a long list of other alleged abuses it wants the company to correct.

Technology

Pipedream wants to take restaurant pickup underground

By Joe Guszkowski on Feb. 21, 2024

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

Financing

Inspire Brands acquires delivery management company Vromo

By Joe Guszkowski on Feb. 13, 2024

The owner of Dunkin’, Arby’s and other brands said Vromo’s technology would help it make delivery more profitable.

Operations

Ghost kitchens are dead. But new models arise from the ashes

By Lisa Jennings on Feb. 02, 2024

The pioneers who created commissary-style, shared kitchens for rent have closed, pivoted or shown signs of struggle. But elements live on in a variety of new delivery-forward concepts that some call ghost kitchens 2.0.

Operations

NYC is forming a watchdog agency to regulate delivery services

By Peter Romeo on Jan. 26, 2024

Mayor Eric Adams says discussions are already underway to launch a Department of Sustainable Delivery for the city, noting it'd be the first of its kind in the nation.

Marketing

Melting Pot dips into the direct-to-consumer market

By Peter Romeo on Jan. 19, 2024

The fondue chain is selling do-it-yourself meal kits through a partnership with Omaha Steaks.

Financing

Grubhub will pay Massachusetts restaurants $3.5M to settle a lawsuit that it overcharged for delivery

By Jonathan Maze on Jan. 17, 2024

The state's attorney general's office sued the third-party delivery service in 2021, saying that it violated Massachusetts' pandemic fee caps.

Financing

Is this the end of in-house pizza delivery?

By Jonathan Maze on Jan. 02, 2024

The Bottom Line: Two California Pizza Hut operators are getting rid of their own delivery services in advance of the state’s fast-food minimum wage. The potential implications of that move are enormous.

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