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delivery

Emerging Brands

Marc Lore's Wonder is reinventing the meal

 By Joe Guszkowski on Sep. 07, 2023

After conquering e-commerce, the serial entrepreneur set out to fix food delivery. He created a new kind of restaurant in the process.

Technology

DoorDash wants to take restaurants' phone orders. Next stop, the drive-thru?

 By Joe Guszkowski on Aug. 29, 2023

Tech Check: The development of an AI voice bot puts the delivery giant within shouting distance of fast-food’s biggest channel.

Technology

DoorDash is developing an AI phone-answering system

By Joe Guszkowski on Aug. 28, 2023

The bot will be able to take orders and make suggestions. It's a whole new business for the delivery company.

Operations

Walmart is giving chicken delivery a try

By Heather Lalley on Aug. 25, 2023

The retail giant will now start delivering hot rotisserie chickens, in original and lemon-pepper flavors.

Operations

IHOP adds AI capabilities to online ordering

By Peter Romeo on Aug. 24, 2023

The family chain said the system will spotlight options that align with a user's demonstrated preferences on variables like spiciness and price.

Technology

Why some restaurants are glad to see delivery sales dropping

By Joe Guszkowski on Aug. 23, 2023

For brands like Shake Shack and Red Robin, less delivery has meant more people are ordering in person. They view that as a good thing.

Financing

At Red Robin, dine-in thrives while delivery dives

By Joe Guszkowski on Aug. 17, 2023

Price-conscious guests and the loss of MrBeast Burger took a bite out of delivery sales. But the chain is more focused on the dining room, anyway.

Technology

Serve raises $30M for delivery robots, goes public

By Joe Guszkowski on Aug. 14, 2023

Uber contributed to the funding round as it expands its use of Serve’s bots for food deliveries.

Operations

Beyond the lawsuits are clear signs of virtual concepts having crested

By Peter Romeo on Aug. 09, 2023

Reality Check: But there's an asterisk. The delivery-only brands have found their happy place in family dining.

Technology

Virtual Dining Concepts sues MrBeast, claiming he undermined MrBeast Burger

By Joe Guszkowski on Aug. 07, 2023

The company said the YouTuber’s public criticism of the virtual brand caused up to $100 million in damages. It counters MrBeast’s own lawsuit, which accused the brand of harming his reputation.

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