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Technology

Virtual Dining Concepts sues MrBeast, claiming he undermined MrBeast Burger

 By Joe Guszkowski on Aug. 07, 2023

The company said the YouTuber’s public criticism of the virtual brand caused up to $100 million in damages. It counters MrBeast’s own lawsuit, which accused the brand of harming his reputation.

Operations

Shake Shack isn't sorry to see delivery drop, especially with kiosks proving a boon

 By Peter Romeo on Aug. 03, 2023

Steering more customers toward self-ordering will be a major strategic objective through 2024, executives say. The chain will also strive to cut its development and construction costs by 10%.

Operations

First Watch's management trades high-fives over a drop in third-party deliveries

By Peter Romeo on Aug. 01, 2023

The drop-off pushed traffic into negative territory, but executives say a simultaneous rise in on-site business is better for the concept.

Technology

DoorDash opens a virtual food hall in San Jose

By Joe Guszkowski on Jul. 31, 2023

The latest DoorDash Kitchens offers 10 restaurants for delivery, pickup and dine-in. It follows a popup that launched nearby in 2021.

Technology

Instacart wants a piece of the restaurant supply chain

By Joe Guszkowski on Jul. 26, 2023

Some restaurants have been using the grocery delivery app to get goods in a pinch. It’s now catering to them directly with a new division called Instacart Business.

Technology

How ChowNow is (slowly) making delivery more affordable

By Joe Guszkowski on Jul. 26, 2023

Tech Check: The app promises zero commission fees and lower prices, pitching itself as an alternative to the mainstream aggregators. But it may be a while before it rivals giants like DoorDash and Uber Eats.

Technology

NYC's delivery fee cap is complicating a Grubhub sale

By Joe Guszkowski on Jul. 26, 2023

The uncertain fate of the 20% cap is making it difficult for potential buyers to value the company, executives said.

Operations

Black Angus looks to boost delivery by eating the fee

By Joe Guszkowski on Jul. 25, 2023

The 32-unit steakhouse chain is waiving delivery fees for customers that order direct, choosing to absorb the considerable cost itself.

Technology

Grubhub adds more perks to Grubhub+ membership program

By Joe Guszkowski on Jul. 25, 2023

Members will now get 5% back on pickup orders and lower service fees. And more features are coming.

Technology

Applebee's and IHOP head to Japan—virtually

By Joe Guszkowski on Jul. 19, 2023

The brands will also make their debuts in France, Belgium and the Netherlands through a partnership with Franklin Junction, which matches brands with “host kitchens” that sell their food for delivery only.

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