operations

Here's what we learned at the Restaurant Leadership Conference

By Jonathan Maze, Joe Guszkowski, Patricia Cobe and Lisa Jennings on Apr. 18, 2024

Kiosks’ benefits aren’t on the labor line, casual dining does some soul searching and you can’t eat ice cream while on the phone are among the lessons from the three-day event.

Marketing

How Chipotle is helping gamers get more Eddy Gordo on Tekken 8

By Lisa Jennings on Apr. 08, 2024

Chipotle knows its customers love gaming. The chain has a new partnership with Tekken 8, the latest version of the hugely popular fighting game franchise, which will be the title game in the Chipotle Challenger Series this year.

Marketing

Jersey Mike's annual Month of Giving generates $25M for charities

By Peter Romeo on Apr. 03, 2024

The record intake in March surpassed the sub sandwich chain's previous high mark by 19%.

Operations

Want to speed service? Start with your menu

By Peter Romeo on Apr. 02, 2024

New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.

Premium

Operations

Everybody talks about rising restaurant crime. Maybe it's time to do something about it

By Peter Romeo on Mar. 26, 2024

Reality Check: Well-intentioned efforts like bail reform may not be delivering what proponents envisioned. It's not reactionary to fix the fix.

Operations

Danny Meyer wants to bring enlightened hospitality to more than just restaurants

By Lisa Jennings on Mar. 26, 2024

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

Emerging Brands

3 concepts from Asia are making their U.S. debut

By Lisa Jennings on Mar. 25, 2024

These three chains are big in Asia and elsewhere, but they opened units in the U.S. for the first time last week. Two are full-service concepts, from China and Mongolia, and a third is an innovative pastry shop from Taiwan.

Operations