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operations

Operations

Chili's to put It's Just Wings on in-restaurant menus

 By Joe Guszkowski on Aug. 16, 2023

The virtual wing brand will get a physical presence at the bar and in the dining room as the chain looks to boost traffic.

Workforce

This time ROC has a valid point

 By Peter Romeo on Aug. 10, 2023

Reality Check: The much-hated labor group deserves credit for what it did this week. Wow, I actually did type that.

Workforce

This summer's exceptional heat is creating more challenges for restaurant employers

By Peter Romeo on Aug. 04, 2023

Some employees don't want to work in an inferno, while others are having shifts cut because customers don't want to brave hellish temperatures.

Technology

Benefits of upgrading restaurant POS systems

Sponsored content from our partner PAR on Aug. 04, 2023

Operators should consider how a modern system can set up a restaurant for today’s tech-savvy customer and scale with tech advances for years to come.

Operations

Hotel service fees can be hidden by confusing lingo

By Patricia Cobe on Aug. 02, 2023

Consumers, the FTC and even President Biden are calling for more transparency around the mysterious charges that hotels tack onto guests’ bills.

Financing

Restaurants keep adding service fees, even as customers say they don't like them

By Jonathan Maze on Aug. 02, 2023

After wages and other costs have taken off, operators have responded by adding extra charges to the bill. The move risks alienating consumers and attracting regulatory scrutiny. But operators say they don’t have a choice.

Operations

Regulation of service fees is a work in progress

By Peter Romeo on Aug. 02, 2023

The rules for employers vary greatly—if they exist at all in a jurisdiction. The volume of do’s and don’ts is expected to soar as the fees proliferate and Washington, D.C., figures out a model.

Operations

First Watch's management trades high-fives over a drop in third-party deliveries

By Peter Romeo on Aug. 01, 2023

The drop-off pushed traffic into negative territory, but executives say a simultaneous rise in on-site business is better for the concept.

Operations

Nearly half of consumers will skip a place that has no drive-thru, study finds

By Peter Romeo on Jul. 31, 2023

New research also shows that fans wish drive-thrus were open longer.

Financing

Why more restaurants are adding service fees

By Jonathan Maze on Jul. 26, 2023

A Deeper Dive: Scott Lawton, CEO and cofounder of bartaco, joins the podcast to talk about tacos, customer loyalty and the growing trend of surcharges.

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