technology

Here's what we learned at the Restaurant Leadership Conference

By Jonathan Maze, Joe Guszkowski, Patricia Cobe and Lisa Jennings on Apr. 18, 2024

Kiosks’ benefits aren’t on the labor line, casual dining does some soul searching and you can’t eat ice cream while on the phone are among the lessons from the three-day event.

Technology

IHOP adds more virtual brands from Virtual Dining Concepts

By Joe Guszkowski on Apr. 17, 2024

The family-dining chain is putting NASCAR- and MLB-themed delivery brands in hundreds of locations for the first time and expanding Pardon My Cheesesteak.

Financing

A look at the future of virtual restaurant brands

By Jonathan Maze on Apr. 17, 2024

A Deeper Dive: Robbie Earl, co-founder of MrBeast Burger operator Virtual Dining Concepts, joins the podcast to discuss the digital-only brands.

Marketing

Inside 7 Brew's no-frills loyalty program, where nearly every guest is a member

By Joe Guszkowski on Apr. 14, 2024

Thanks to a sign-up process that is baked into its operations, 92% of transactions at the fast-growing drive-thru coffee chain come from known guests.

Premium

Technology

4 things we learned in a wild week for restaurant tech

By Joe Guszkowski on Apr. 12, 2024

Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.

Premium

Marketing

What makes a restaurant loyalty program stick?

By Joe Guszkowski on Apr. 12, 2024

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Operations

Former RBI exec named CEO of Brooklyn Dumpling Shop

By Lisa Jennings on Apr. 10, 2024

Jeff Galletly, who previously was a VP with Tim Hortons USA, takes on the rapidly growing digital brand as it wraps a fundraising round with "Shark Tank"-affiliated investors and prepares to go public in Canada.

Technology