technology

Twitter-trolling health inspectors

By Kelly Killian on Sep. 12, 2014

In the Social Media Age, the language that constitutes a formal complaint has evolved.

Google's Glass gets new workplace partners

Oct. 27, 2014

A third-party tech developer says the time savings could cut the fast-food francisor’s labor costs by two percentage points.

TGI Fridays opts to give servers, not guests, a tablet

By Peter Romeo on Jan. 13, 2015

TGI Fridays is taking a different tack than competitors like Chili’s and Applebee’s in its embrace of order-placement tablets.

Technology

Mobile commerce grabs hold of takeout ordering

By Joann Whitcher on Feb. 06, 2013

Mobile smartphone apps are quickly becoming the go-to platform for ordering takeout. According to a new eMarketer report, “Mobile Fast Food Marketing: How QSRs and Fast Casuals Are Getting Quicker and Faster,” more consumers are making their dining decisions en route via the smartphone.

Technology

Krispy Kreme’s ‘Hot Doughnuts Now’ feature goes digital

By Peter Romeo on Mar. 25, 2015

Krispy Kreme’s fans live for the “Hot Doughnuts Now” storefront neon sign that alerts passers-by that a new batch of doughnuts has just been baked and glazed. Now the chain is shifting the alert to cell phones via a new app.

This week’s digital dustups: Wendy’s vs. McD’s, KFC vs. the gullible, white men vs. the world

By Peter Romeo on Mar. 08, 2016

Who said social media was merely a means of engaging consumers? As recent developments underscore, that universe has become a battleground of sorts for unexpected causes.

Technology