tipping

Does no-tipping work? Four early converts share their experiences

By Peter Romeo on Jan. 19, 2016

A panel of recent adopters suggests the benefits are real, but so are the learning pains.

Workforce

Tip sharing gets green light, with limits

By Peter Romeo on Apr. 13, 2018

The go-ahead, applicable only to operations that don’t take a tip credit, was issued with little notice this week.

Now's the time for restaurateurs to band together

By Peter Romeo on Feb. 16, 2016

Only in numbers can operators come out on the right side in any screw-or-be-screwed struggle. And those us-versus-them situations are arising daily.

N.Y. agreement illustrates a darker aspect of online ordering

By Peter Romeo on Mar. 16, 2016

If gratuities aren’t handled by delivery drivers, how do they know they’re getting their tips?

Another no-tipping test is scrapped

By Peter Romeo on May 10, 2016

Fedora, one of the New York City restaurants that decided to discontinue gratuities, is ending the experiment after four months and reverting to tips.

Financing

Is tipping at the tipping point?

By Scott Hume on Oct. 18, 2016

It’s been about a year since Union Square Hospitality Group’s President and CEO Danny Meyer started implementing his no-tipping policy as a new mode of compensation.

8 trends that shaped the restaurant industry this year

By Kelsey Squire on Dec. 26, 2016

A look at the burger wars, no-tipping tests and sales slumps 2016 ushered in.

Operations

This week’s 5 head-spinning moments: No-no’s and backtracks

By Peter Romeo on Jun. 02, 2017

Wondering what peers are doing about fidget spinners, tipping and customer anxiety? Here are some of the more arresting approaches.

Operations

This week’s 4 head-spinning moments: Moving the public

By Peter Romeo on Jul. 21, 2017

How are restaurants trying to sway consumers who are shorter on time than they are on dollars? Recent days provided head-turning examples and insights. Spoiler alert: Not all approaches are worth copying.

Danny Meyer set to eliminate tipping

By Peter Romeo on Oct. 14, 2015

Under a new program called Hospitality Included, all 13 of Union Square Hospitality Group’s full-service restaurants will adopt a new compensation system.

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