Consumer Trends

Gauging pizza customers’ behavior

Despite the proliferation of entrants in the largely on-premise better-pizza market, 80 percent of consumers prefer their pizza for takeout or delivery, according to a survey conducted by the mystery-shopper firm A Closer Look.

Similarly, though the contenders hoping to become the Chipotle of the pizza sector are banking on strong lunch business, 89 percent of pizza orders today are placed for dinner, ACL found in its survey of 2,000 consumers.

Still, the attraction for the likes of Blaze, 800 Degrees and Pizza Locale is underscored by the study: The average consumer eats pizza at least three times per month, and 40 percent of the public consume it at least weekly.

Those consumers may be avid fans of pizza, but they show considerably less enthusiasm for social media, ACL found.  Only one of every five disappointed pizzeria visitors will broadcast their experience via Twitter, Facebook, Yelp or other platforms; the other four simply won’t return, according to ACL.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Emerging Brands

5 pre-emerging restaurant brands ready for takeoff

These small concepts are still proving out their ideas, but each shows promise as a potential candidate for the next generation of emerging chains.

Technology

This little-known iPhone feature could change restaurant ordering

Tech Check: Almost every customer has a POS in their pocket. Can mini mobile apps get them to actually use it?

Financing

Red Lobster gives private equity another black eye

The Bottom Line: The role a giant sale-leaseback had in the bankruptcy filing of the seafood chain has drawn more criticism of the investment firms' financial engineering. The criticism is well-earned.

Trending

More from our partners