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Technology

Tech outages at Panera and McDonald's show the perils of digitization

 By Joe Guszkowski on Mar. 26, 2024

Tech Check: As the industry gets more high-tech, crashes and cyberattacks will become more common. Restaurants should be taking steps to manage their risks.

Financing

McDonald's adds doughnuts, and some uncertainty, to the menu

 By Jonathan Maze on Mar. 26, 2024

The Bottom Line: Krispy Kreme gets a massive win with its McDonald's doughnut deal. But the payoff is less certain, and a long way off, for the fast-food restaurant chain.

Workforce

There's another big restaurant chain in organized labor's sights

By Peter Romeo on Mar. 25, 2024

Reality Check: The union behind California's $20 fast-food wage is now pushing Waffle House for a $25 pay floor and a change in its employee meal policies. But all restaurant employers should be concerned.

Financing

U.S. pizza chains hit a post-pandemic wall

By Jonathan Maze on Mar. 25, 2024

The Bottom Line: Growth that came so easy to pizza delivery chains like Domino’s, Pizza Hut and Papa Johns is now much harder to come by. And now two of them are looking for new leadership.

Financing

In hiring Rob Lynch away from Papa Johns, Shake Shack enters a new era

By Jonathan Maze on Mar. 22, 2024

The Bottom Line: The fast-casual burger chain chain lured one of the restaurant industry’s up-and-coming chief executives with $7.3 million in signing bonuses and stock awards.

Financing

Subway's move to Pepsi highlights a changing beverage market

By Jonathan Maze on Mar. 21, 2024

The Bottom Line: The fast-food sandwich chain's new beverage contract is aimed at breathing life into its drink sales as consumers order fewer sodas with their subs at its restaurants.

Financing

Franchise tension mounts as the restaurant industry changes

By Jonathan Maze on Mar. 20, 2024

The Bottom Line: Restaurant brands want traffic. Franchisees want profitability. The current operating environment is making that a tough choice and the result has increased tension at many franchises.

Operations

Can AI solve the challenge of mass producing a truly artisanal sourdough?

By Lisa Jennings on Mar. 19, 2024

The Croatian food engineers at Boogie Lab are bringing an AI-trained "smart fermenter" to the U.S. in partnership with Delmonico's steakhouse co-owner Dennis Turcinovic. Together they will launch the Boogie Bread bakery brand in North America.

Technology

For restaurant tech, 'unified commerce' is the new 'omnichannel'

By Joe Guszkowski on Mar. 18, 2024

Tech Check: More restaurants are looking to align their tech stacks from front to back, taking cues from a revolution already underway in retail.

Financing

They left their jobs at Boston Market. Then the real problems started

By Jonathan Maze on Mar. 15, 2024

Longtime former employees exited the company as stores closed or paychecks stopped showing. But they’ve since been hit with surprise medical bills, and they’ve found themselves unable to file taxes or collect unemployment benefits.

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