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Technology

Restaurants say they're bearing the brunt of delivery chargebacks

 By Joe Guszkowski on Apr. 05, 2024

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Financing

Fast-food chains will have to think creatively to get back their lost traffic

 By Jonathan Maze on Apr. 05, 2024

The Bottom Line: Customers are opting to stay home rather than dine out. With costs still elevated, brands will have to think differently to get them back.

Financing

Wingstop versus Popeyes: The next great restaurant battle

By Jonathan Maze on Apr. 05, 2024

The Bottom Line: The two fast-food chains are increasingly going head-to-head over chicken sandwiches and chicken wings.

Emerging Brands

How breakfast player Squeeze In is primping to find its future growth partner

By Lisa Jennings on Apr. 04, 2024

Squeeze In is known for omelets, generously boozy brunch cocktails and a joyfully wacky community vibe. Here's how the two sisters who own the brand plan to reach 100 units within a decade.

Financing

All eyes are now on California's fast-food restaurants

By Jonathan Maze on Apr. 03, 2024

The Bottom Line: It’s not certain yet how the $20 wage will impact chain restaurants. But one thing is clear: Most of the companies affected are small businesses that are already facing profit challenges.

Financing

Podcast transcript: Wingstop CEO Michael Skipworth

By Jonathan Maze on Apr. 03, 2024

A Deeper Dive: The chief executive of the fast-casual chicken wing chain talks about how his restaurant chain solved the wing cost problem, how chicken sandwiches transformed the business, and the prospects for going 100% digital.

Financing

In an uncertain year, investors flock to fast-casual chains

By Jonathan Maze on Apr. 01, 2024

The Bottom Line: Led by Sweetgreen and Cava, fast-casual restaurants outperformed other sectors. Wall Street rewarded them.

Financing

California throws a wrench into restaurants' value strategies

By Jonathan Maze on Apr. 01, 2024

The Bottom Line: The restaurant industry has a traffic problem and consumers are fretting about prices. But the $20 fast-food wage in California makes it difficult to market any kind of value.

Food

A new generation of upgraded kids' menus plays to parents, but they're getting Gen Alpha to hit the 'like' button

By Patricia Cobe on Mar. 29, 2024

While many fast-food chains stick to old-school kids’ fare, there’s a recent surge among fast-casual and full-service restaurants to offer healthier, more grownup menus that appeal to the whole family.

Technology

How Nimbus is succeeding where ghost kitchens failed

By Joe Guszkowski on Mar. 28, 2024

The shared-kitchen startup has limited its focus to providing kitchen space for a variety of food businesses, leaving the technology to others. The simplified approach has yielded profits and growth.

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